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A couple of days ago I thought it might be a good idea to
A couple of days ago I thought it might be a good idea to make my Samsung cell phone more secure. I was given the choice of using either my fingerprint or a password. I chose to use my fingerprint. Ho… read more
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Joel Kalman
Computer Specialist
Master of Science Degree
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I have had my s8 for about one week, provider Virgine
I have had my s8 for about one week, provider Virgine mobile, I put in a fingerprint but not a pin #. Now the one won't accept my fingerprint. … read more
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Joel Kalman
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I added a password to my phone and now cannot access the
I added a password ***** my phone and now cannot access the phone, I must have made a typo when entering the password ***** setting it up. Is there anything you can do to help me? The phone is a Samsu… read more
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Put lock my phone s8 mistake make it come off??? I can use
put lock my phone s8 mistake make it come off??? JA: When were you last able to use your S8? Customer: i can use but have to put code in JA: Have you tried a Factory Reset? This will erase the phone's… read more
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My Galaxy 8 Android phone is locked because I don't remember
My Galaxy 8 Android phone is locked because I don't remember my password. It says that my fingerprint will be used the next time though that doesn't help me to unlock it this time. What can I do? … read more
Josh
Josh
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I have a Samsung Galaxy S9+ that I got in March 2018. Up
I have a Samsung Galaxy S9+ that I got in March 2018. Up until a week ago I didn't have any security on my phone so any one could get into my phone. Last week I decided to put ecurity on my phone usin… read more
Ashik
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I have a samsung S8+ phone that I am locked out of. Samsung
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Harry
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I have a sprint samsung galaxy S8 phone. my battery died and
hi -i have a sprint samsung galaxy S8 phone. my battery died and it is telling me that my phone has been restarted and it needs to be unlocked using my password. i have forgotten my password ***** i u… read more
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My computer is fine, trying to get help with my samsung
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I have been trying for month to remove the sprint logo and
i have been trying for month to remove the sprint logo and replace it with my country network logo which is digicel Bermuda from my samsung galaxy s7 edge cell phone can you do this for me … read more
Harry
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Well, I am quite frustrated. My phone got a virus a few days
Hi there. Well, I am quite frustrated. My phone got a virus a few days ago, at least that is what the Samsung rep said. So they did a factory reset on my phone. Since then, when I turn the phone on, i… read more
Josh
Josh
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I got it unlocked, it had run out of power and to turn it
I got it unlocked, it had run out of power and to turn it on, I didn't know my old password. I got it remotely accessed through Samsung but now when I go to password ***** on the phone, it asks for th… read more
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I had a fingerprint set on my samsung note 5 it did not
I had a fingerprint set on my samsung note 5 it did not recognise my fingerprint and so it locked me out i could not remember my backup password ***** i have never had an issue with my fingerprint bef… read more
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Pearl. I'm fit to be tied! My grandson helped me with the
Hi, Pearl. I'm fit to be tied! My grandson helped me with the fingerprint ID and it worked for a few days. Then it stopped reading my print. It asks for password. I have entered every password ***** c… read more
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I bought a Samsung Galaxy 7 from Best Buy in Fort Worth
I bought a Samsung Galaxy 7 from Best Buy in Fort Worth Hulen Mall in July. I see the phone passcode as my fingerprint. No one told me that if I didn … read more
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I have a Samsung Galaxy Note 5. I have a fingerprint access,
I have a Samsung Galaxy Note 5. I have a fingerprint access, but I forgot my backup password. It will not allow me to get into it without a password. I am "dead in the water'"… read more
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I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has
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My Samsung Galaxy Nexus phone from Sprint is locked (too many
My Samsung Galaxy Nexus phone from Sprint is locked (too many pattern attempts) and I'm in Ireland where I have no mobile network available and wi-fi wasn't turned on, so it won't accept my Google acc… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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