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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 19877
Experience:  Android technician
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My screen is darker than usual. is there a battery involved

Customer Question

my screen is darker than usual. is there a battery involved I don't know about?
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fire (5 YEARS OLD) SN#DO26ADAD249202NO
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The background light has been fading for a week now and plugging it in to charge doesn't help the background.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I wish I was better at expressing the problem.
Submitted: 4 months ago.
Category: Android Devices
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 4 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 3 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.