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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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My kindle fire will not post my book I purchased on Amazon.

Customer Question

My kindle fire will not post my book I purchased on Amazon.
JA: What's the make/model of your device? How old is it?
Customer: 0682 ? model??? I've had it a couple of years.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've had problems for a couple of months but was always able to work through it until now.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I've had someone from Att Tech Support for 45 minutes to no avail.
Submitted: 2 months ago.
Category: Android Devices
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the books.

Let me know the results please

Thank you