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Christian Gilliland
Christian Gilliland,
Category: Android Devices
Satisfied Customers: 12
Experience:  Lead Tech at Cell Phone Repair Athens
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Just opened a new Kindle paper reader, and when I was taking

Customer Question

Just opened a new Kindle paper white reader, and when I was taking pff the clear , I protective wrap touched the language button for a Germanic rather than English language. How do I fix this?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brand new...T $99.99 model.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: None. All the instructions are in the Geerman language.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Android Devices
Expert:  Christian Gilliland replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Christian Gilliland replied 4 months ago.

okay I can assist you with getting your language back to English now. is your device on the home screen?

Customer: replied 4 months ago.
No it seems to be stuck on the WiFi screen
Expert:  Christian Gilliland replied 4 months ago.

okay. can you get it past the wifi screen? can you connect to wifi and just continue onward until you get to the main screen?

Expert:  Christian Gilliland replied 4 months ago.

Once you are able to get to the main screen, all you need to do is the following:

  1. Tap menu button in top right of screen (3 horizontal lines)
  2. Select the 5th option on the menu
  3. A new screen will appear
  4. Tap the menu button in the top right of the screen
  5. Select the 4th option on the menu

Your device will reset after this.

Expert:  Christian Gilliland replied 4 months ago.

To get past the wifi screen, follow these steps:

  1. Select your wifi network and enter your password.
  2. Click connect (button on the right)
  3. on the next screen click the first option
  4. Input your amazon account information
  5. The next s creen will be asking you for a payment method. You can skip by clicking the lefthand button in the middle of the page underneath a long white text entry box.
  6. On the next screen select the first option.
  7. On the next screen you will see a facebook and twitter logo. On the bottom of the screen will be a button. Click that button (not the text underneath the button but the button itself)
  8. You may be asked to sign in for goodreads. Click the bold text on the bottom of the screen.
Expert:  Christian Gilliland replied 4 months ago.

If you have any follow-up questions, don't hesitate to ask. IF finished, please take a moment to rate my service. See you again soon!