Android Questions? Ask Android Device Experts for Answers ASAP
Hello, my name is ***** ***** I will be happy to try and assist you today. It sounds like the software on the tablet has become corrupt if the keypad and home button is no longer functioning. We will need to do a hard reset to get it back up and running. Be forewarned though, a hard reset will wipe all the information off the tablet. If that is no issue then here is how we can wipe it.
Simply reply back if you require additional information and I will be happy to help with any follow up questions. If you're satisfied with my help, please consider a 5-star rating at this time. Thank you and I wish you the best with your vehicle repairs.
does the rest of the screen currently function?
There is one more thing you can try if the touch screen is working. You can go into settings, select keyboards and try to re-assign the keyboard to another one you have installed if there are multiple.
At this point I will be opting out of this request just in case another expert can help you with your issue. I wish you the best of luck!
When you did the reset, did all your data get removed from the device and it required you to set it up again?
Is any of the screen responding to touch?
Please let me know