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Christian Gilliland
Christian Gilliland,
Category: Android Devices
Satisfied Customers: 12
Experience:  Lead Tech at Cell Phone Repair Athens
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I have a moto phone and I cannot connect to wifi or

Customer Question

I have a moto phone and I cannot connect to wifi or bluetooth.
JA: How old is the phone?
Customer: 1 1/2 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I noticed it yesterday. I have re initialized my phone, tried turning it off and on.
JA: Anything else you want the Android expert to know before I connect you?
Customer: nope
Submitted: 4 months ago.
Category: Android Devices
Expert:  Christian Gilliland replied 4 months ago.
Hello my name is ***** ***** I'll be happy to assist you today. Are you currently able to access the internet at all on your device?
Customer: replied 4 months ago.
Customer: replied 4 months ago.
But not through WiFi
Expert:  Christian Gilliland replied 4 months ago.

Okay and I see that you have reset your device already. Unfortunately if both the WiFi and Bluetooth are not functioning at the same time then you are experiencing a hardware issue. Have you had any significant drops or liquid damage in the past?

Customer: replied 4 months ago.
Maybe a drop
Customer: replied 4 months ago.
No water
Customer: replied 4 months ago.
The wifi doesn't show anything​to connect to and I can't turn off the search
Expert:  Christian Gilliland replied 4 months ago.

Okay. With your device there is either a physical antenna wire on the inside that is no longer functioning or, more than likely, your wifi chip has failed on the motherboard. Unfortunately at this time if the chip has failed then you will need to replace your device.

Expert:  Christian Gilliland replied 4 months ago.

What happens when you try to enable bluetooth?

Customer: replied 4 months ago.
That's too bad. Same thing no devices to connect to
Expert:  Christian Gilliland replied 4 months ago.

Does it act like its trying or is the option completely unresponsive?

Customer: replied 4 months ago.
It says searching. Then says no devices available
Expert:  Christian Gilliland replied 4 months ago.

Okay. There is a chance, albeit I think a small one, that it is just the antenna. If there is a cell phone repair shop in your area you could take your device to them for a diagnostic but its not uncommon for that chip to go out in motorolas unfortunately.

Customer: replied 4 months ago.
Ok
Expert:  Christian Gilliland replied 4 months ago.

With all that in mind, unfortunately there is not much more I can do for you today. At least now you know its a hardware issue and can take the steps toward getting your device replaced or repaired if possible. If you don't have any more questions then I thank you for your time tonight. If you are satisfied with the advice I provided then please feel free to leave me a five star review. Have a great night and I wish you best of luck!