How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I was sitting there using my phone and all of a sudden it

Customer Question

Hi! I was sitting there using my phone and all of a sudden it locked up and now it will not even do anything at the power button... Locked on to the opening screen. I had just charged it so that is not a problem. Help! With a hearing deficit, I rely on this phone so much for messaging etc.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: HTC4GlLTE... is that right?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: OOps HTC 4G LTE
JA: Anything else you want the Android expert to know before I connect you?
Customer: I have never had this before. It will not let me do anything... nothing at the power button, swiping the screen, tapping it....nothing... Just the bright red screen with the verizon log... That is it.
Submitted: 5 months ago.
Category: Android Devices
Customer: replied 5 months ago.
No assistance needed anymore... I took the phone all apart and got it going again. Thanks, ***** *****
Expert:  Joel Kalman replied 5 months ago.

Hello. I am pleased to have the opportunity to assist you. My name is ***** ***** I can solve your problem.

Expert:  Joel Kalman replied 5 months ago.

That's great, Judy! Thanks for letting me know. And thank you for choosing JustAnswer.