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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3167
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I am the payee for a lady who has changed phones and her old

Customer Question

I am the payee for a young lady who has changed phones and her old phone appears to be locked and her memory is challenged. I am trying to get into the phone so I can try and sell to recoup some money.
JA: How old is the phone?
Customer: I am thinking no more than 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried to work on online but without the proper passwords and info I am getting no where
JA: Anything else you want the phone expert to know before I connect you?
Customer: Both the phone I am trying to work with and her present phone have all been registered with Verizon, not sure that info is important.
Submitted: 4 months ago.
Category: Android Devices
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

Thank you