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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 38369
Experience:  Android Systems Specialist
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How do I unlock a Samsung Galaxy 5 cell phone that is/was on

Customer Question

How do I unlock a Samsung Galaxy 5 cell phone that is/was on the USA TRACFONE Wireless Inc. service and set the cell to work on the Ontario Freedom/Wind Moblie Network?
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: Model SM-S902CB
JA: Have you installed any updates recently?
Customer: Don't believe so. This is a used cell.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's all thank you.
Submitted: 6 months ago.
Category: Android Devices
Expert:  Richard replied 6 months ago.

Hi there and welcome

In order to unlock the phone from Tracfone, please follow the instructions on my link below

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 6 months ago.
Hello Richard, the link you provided me with doesn't really explain how to unlock the phone. I've done some further research and it's my understanding that all I need from you is an unlocking code. The link you provided me with explains how to get a partial refund or exchange. If you could please let me know what I need to do to get an unlocking code from you that would help. Thank you.
Expert:  Richard replied 6 months ago.

Hi there

The link explains the process to unlock the phone from Tracfone, you can also call 1-***-***-**** to have this done