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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3167
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My phone is doing a boot loop. can I fix it? Have an LG 4,

Customer Question

my phone is doing a boot loop. can I fix it? Have an LG 4
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: not happened before. Yes. Have had phone off, battery out
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: this is a phone
JA: How long has this been an issue? What happened right before this popped up?
Customer: started Friday night. 3 days ago. Was using phone.. it went to LG screen and stayed there. Couldn't even turn it off. When battery taken out to turn off, then only comes back on and stays at the LG screen again.
JA: Anything else you want the TV expert to know before I connect you?
Customer: PHONE !!!!
Submitted: 4 months ago.
Category: Android Devices
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Phone.

Let me know the results please

Thank you