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I have a kindle fire that is 3 years old, it won't charge,

Customer Question
I have a kindle...

I have a kindle fire that is 3 years old, it won't charge

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle fire 8

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the eReader expert to know before I connect you?

It has been this way for about 6 months

Submitted: 1 year ago.Category: Android Devices
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Customer reply replied 1 year ago
it has been like this for 6 months
Answered in 3 hours by:
4/2/2017
Android Device Expert: Benjamin Larson, Software Development Engineer replied 1 year ago
Benjamin Larson
Benjamin Larson, Software Development Engineer
Category: Android Devices
Satisfied Customers: 115
Experience: Software Development Engineer
Verified

Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.

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Android Device Expert: Benjamin Larson, Software Development Engineer replied 1 year ago

So there could be a few explanations for why this is happening. We'll assume that the issue isn't that the device is broken or the battery has gone bad - let's see if we can bring it back to life first!

Are you getting a charge light? I'll assume no.

1) If you have a different charger than the one that came with it, perhaps for a phone - try charging with that charger. Also, try the fire charger on another device. If the new charger doesn't work on the Kindle, and the Kindle charger works on the other device, we've proved the issue is the Kindle itself and not the charger. If the Kindle charger won't charge the other device, but the other charger will charger your Kindle, then the Kindle's charger is the problem. If the charger is the problem, then you can just replace the charger.

2) Assuming it's not the charger - try holding the reset/power button down for at least 20 seconds until the unit powers off, then plug it into the charger. This will sometimes resolve the issue. You may want to leave it on the charger for at least 15 minutes before trying to turn it on to see if the battery is just really dead.

If these steps fix your issue, awesome! In that case, I'd greatly appreciate a positive review before you go play with your eReader. If not, please reply and I'll keep working to help you with your Kindle issue.

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Android Device Expert: Benjamin Larson, Software Development Engineer replied 1 year ago

Hi, I see you haven't posted for awhile - if my answer resolved your issue, I'd appreciate it if you would give me a positive rating. I'm a 3rd party expert and the only way I am paid for my time helping people is when I get positive ratings. If you are unhappy with my previous information or need more help, simply reply here and I'll be notified and can respond to you. Thanks!

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