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I renewed my Reader's digest subscription, and tried to get…

Customer Question
I renewed my Reader's...

I renewed my Reader's digest subscription, and tried to get it back on my Kindle, but everytime I type user name and password ***** says invalid. Help

Technician's Assistant: What's the make/model of your device? How old is it?

One second I will go get it. Its less than 2 years old I think. Its a Kindle Fire, and I had Readers Digest on it before, then I let the subscription expire, renewed it, and can't get it back on the Kindle.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

None, and maybe 2 weeks

Submitted: 1 year ago.Category: Android Devices
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Answered in 1 day by:
3/23/2017
Android Device Expert: Richard, Android Specialist replied 1 year ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and sign into the account.

Let me know the results please

Thank you

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