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Visual land google table will not take charge and at 7%

Customer Question
good morning John...visual land google...
good morning John...visual land google table will not take charge and at 7% battery sometimes shows black/white screen Prestige Elite 9Q
JA: What's the make/model of your device? How old is it?
Customer: 2014 model red case 9in long I always called in PAT for prestige android tablet....
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it started 2 days ago when I tried to charge the battery...after 12 hrs it was only at 18% so I thought I could turn off the WIFI app as the instructions gave to conserve energy...now it will not open screen
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thank you
Submitted: 9 months ago.Category: Android Devices
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Answered in 4 minutes by:
2/9/2017
Android Device Expert: Richard, Android Specialist replied 9 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 39,466
Experience: Android Systems Specialist
Verified

Hi there and welcome

Is the tablet still turning on at the moment?

Please let me know

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