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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 37653
Experience:  Android Systems Specialist
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I did an update on my galaxy S5 and now I cant receive or

Customer Question

I did an update on my galaxy S5 and now I cant receive or send calls. I can get online either
JA: What's the make/model of your device? How old is it?
Customer: It's a year old. Where do I find the other info.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started a couple days ago. I have done the soft mode, turned off, took battery and sims card out
JA: Anything else you want the Android expert to know before I connect you?
Customer: Can I reset without losing pics or my info
Submitted: 7 months ago.
Category: Android Devices
Expert:  Richard replied 7 months ago.

Hi there and welcome

What happens when you try to make a call?

Customer: replied 7 months ago.
It drops the call
Expert:  Richard replied 7 months ago.


Can you go to settings, applications manager, then press on more in the top right then show system apps.

Then locate Google Services Framework, press it and press clear data

Restart the phone and tell me if it now functions correctly please.