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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 37543
Experience:  Android Systems Specialist
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Just some annoying little thing. Thought I would see if I

Customer Question

just some annoying little thing. Thought I would see if I found the answer here.
JA: What's the make/model of your device? How old is it?
Customer: Sony Xperia Z3 2 years old I think
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Can't fix the Screen Overlay
JA: Anything else you want the phone expert to know before I connect you?
Customer: well , the warning about the scr overlay comes up almost every time i want to change permission
Submitted: 8 months ago.
Category: Android Devices
Expert:  Richard replied 8 months ago.

Hi there and welcome

This is something you will need to disable or enable per app per app.

To get to this section, go to "Settings" From there, head down to “Apps,” then tap the cog icon in the top right.

In this menu, you’ll find the “Draw over other apps” menu. Open each item to enable/disable it. You do this based on which app is complaining about it and if it is enabled, then disable and vica versa

Let me know please how you go with this

Customer: replied 8 months ago.
The problem is that i only get a handful of software I can turn off the drawing over other apps . and none of those that I cant get permission to anything because of the same warning .
Expert:  Richard replied 8 months ago.

when you say permissions to anything, what exactly are you doing? The exact steps and the apps you are doing this to?

Customer: replied 8 months ago.
Problem is that i cant call because im not from the US , which it didnt say anywhere before it was too late but the money was drawn from my account. Can we continue texting . I will try to explain better.
Expert:  Richard replied 8 months ago.

The website is offering an optional service for calling, which you can just ignore and reply to my last question on please.

Customer: replied 8 months ago.
For example when I open the Photo app , the one that came with the phone it asks : Allow Photos to access , media , photos and files on your device. When i try to do that I get the screen overlay detected. And i go do that but Storage is no where on that list and neither is Media. so Then im back to the beginning. This is the same for almost all my apps now. cant even open MMS anymore
Customer: replied 8 months ago.
I tried to turn every single app one the list to 'no' but nothing happened , back to the same problem.
Expert:  Richard replied 8 months ago.

ok, this is phone corruption, it is not normal behaviour

Go to settings, Apps, All Apps

Locate Google Services Framework

Press it and press clear data

restart the phone and tell me how it then functions please.

Customer: replied 8 months ago.
Im sorry , but there ia no Google Services Framework on my list.
Customer: replied 8 months ago.
Sorry , There was of course
Expert:  Richard replied 8 months ago.

yes there is, can hide in the long list

Let me know the results.

Customer: replied 8 months ago.
I did exactly as you said , but I turned the Google apps on again after the restart and the same problem occured . Doing the same thing again and now im gonna go straight to other apps I know have the same problem .
Expert:  Richard replied 8 months ago.

Thanks

Then we need to perform a reset of the phone, as resetting the main service was the only other option

This will remove all data from the phone and return it to new, so backup any data first you wish to keep as it removes everything.

Then go to settings, backup and reset, factory data reset

Once done, setup the phone again and it should then stop the errors

Let me know the results please

Customer: replied 8 months ago.
Okay, Thanks, ***** ***** . But It will take some time
Expert:  Richard replied 8 months ago.

No problem, let me know how it goes please

Expert:  Richard replied 8 months ago.

What were the results as I see you returned just now but never made a posting or a rating?