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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10941
Experience:  Personal Experience with many Android devices and versions
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My Kindle Fire has FBI virus what do I do to remove, I just

Customer Question

My Kindle Fire has FBI virus what do I do to remove
JA: What's the make/model of your device? How old is it?
Customer: I just got it for Christmas
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried powering down and back on and tried going into settings but the virus comes back to soon
JA: Anything else you want the Android expert to know before I connect you?
Customer: I'll be 62 in March honey I'm a dinosaur with these high tech devices
Submitted: 7 months ago.
Category: Android Devices
Expert:  Ashik replied 7 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That is a SCAM virus also called ransomware. DO NOT do anything that message on your Kindle says.

We have to boot your Kindle to Safe Mode and factory reset the device to remove the virus completely. Turn off Kindle. Then press and hold down Volume Down and Power button at the same time for a few seconds and when it turns on, release the Power but keep holding down Volume down and this will boot into Safe Mode.

After booting into Safe Mode, Go to Settings. Tap Device Options, and then tap Reset to Factory Defaults. Tap Reset to confirm. Resetting to factory defaults will erase everything from your Kindle. But after factory reset, you can re-register it with your Amazon account you used on it to redownload all your books/contents without paying again.

Please let me know if that didn't work, so we can continue troubleshooting.
Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.