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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3167
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I just got a kindle fire 8. It will not let me connect to my

Customer Question

I just got a kindle fire 8. It will not let me connect to my verizon internet service. It gives me an authentication message. It can't let me connect. I'm on my old kindle and I have no problem connecting to the internet. Why won't the new kindle not connect
JA: Just to clarify, what's the exact make and model of your machine?
Customer: The new one is nd 6th generation. That's all it says
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The new kindle arrived today. I tried to connect to the internet and it keeps giving me th same messahe
JA: Anything else you want the eReader expert to know before I connect you?
Customer: What won't it connect
Submitted: 7 months ago.
Category: Android Devices
Expert:  Steve G. replied 7 months ago.

Hi. My name is Steve. I am one of the TV experts here.

***I can't take a phone call right now*** so if you see prompts for that, understand that it is the site, not me, that is sending those phone suggestions to you.

Ok. Are you confident that you know your WiFi password? Usually, this message is from putting in the wrong password.

Let me know.