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Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3176
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My kindle fire is not connecting. computer is ok with wifi

Customer Question

my kindle fire is not connecting. computer is ok with wifi connected
JA: What's the make/model of your device? How old is it?
Customer: do not know just kindle fire from amazon, 3 years old. ok last night? it is just a reader though.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: as stated was ok last night. went into computerand checked that. on kindle went into troubleshooting, entered password, etc with no resuts.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: states it is authenticating?
Submitted: 9 months ago.
Category: Android Devices
Expert:  Joel Kalman replied 9 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. Please stand by while I research the issue...

Expert:  Joel Kalman replied 9 months ago.

If your Kindle states that it is authenticating and is hung up there, that may indicate a connection problem to your wifi network. Please restart your Kindle and swipe down from the top of the screen to show the Quick Menu. Select Wifi and look for your wireless network name (SSIF). Select that and enter your password (Network Security Key). Please let me know what happens.

If your Kindle gets hung up authenticating again, this would indicate a problem with your password.

What is your computer operating system? (pc or mac)