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Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5921
Experience:  Android recovery, app specialist, consulting.
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I just switched from a T-mobile ZTE ZMAX phone using family

Customer Question

I just switched from a T-mobile ZTE ZMAX phone using family mobile service to a ZTE ZMAS PRO z981 also a T-mobile phone using family mobile service. I have my contact list set up on the new phone but when I receive an incoming call, it only identifies the number, not the caller name or photo like it did on my last phone. How can I fix this?
JA: How old is the phone?
Customer: Brand new
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just got the phone so this problem existed immediately. I was able to download an app which picks up the names from my contact list and displays them when I receive a call but I really don't think I should have to use an app to do something any phone should do automatically. I really don't know what else to do.
JA: Anything else you want the Android expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Android Devices
Expert:  Rusty Rescue replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty Rescue replied 9 months ago.

Do you still need help with this?