How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17343
Experience:  Electronic Engineer
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

I have a Samsung 5e that I just downloade a, Samsung 5e 2

Customer Question

I have a Samsung 5e that I just downloade a
JA: What's the make/model of your device? How old is it?
Customer: Samsung 5e 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since IO downloaded a AT&T upgrade I can't send or receive photos wile texting
JA: Anything else you want the phone expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Android Devices
Expert:  ITPeter replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 6 months ago.

You will need to check the APN settings on the phone.

To program the Samsung 5E with the correct APN settings:

  1. Access the Settings menu.
  2. Locate and select Wireless & Networks or More Networks.
  3. Select Mobile Networks.
  4. Select Access Point Names.
  5. Locate and select the option to add a new APN. This is usually accessed by a + symbol on the screen or by tapping the menu button.
  6. Program each field using the settings below.
  7. Save the changes to return to the APNs menu and select the new APN.
Expert:  ITPeter replied 6 months ago.

APN Settings:



Proxy Not set

Port Not set

Username Not set

Password Not set

Server Not set


MMS proxy

MMS port 80

MCC 310

MNC 410

Authentication Type None

APN type default, mms, supl, hipri

APN protocol IPv4


Expert:  ITPeter replied 6 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.