How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Rescue Your Own Question
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5905
Experience:  Android recovery, app specialist, consulting.
Type Your Android Devices Question Here...
Rusty Rescue is online now
A new question is answered every 9 seconds

I switched my Samsung galaxy 5 to another Samsung galaxy 5 I

Customer Question

I switched my Samsung galaxy 5 to another Samsung galaxy 5 I couldn't retrieve all my photo album. how can I get it back.
JA: What's the make/model of your device? How old is it?
Customer: SAMSUNG-SM-N920A, 1 YEAR
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The problem was I couldn't swipe to open the screen . I called AT&T customer service. One of the customer service guided me on the phone to go to backup and reset. and do factory data reset. The screen didn't work I have to use the pen and all my information I saved in my phone are deleted. I have nothing to transfer in the new phone. Is there any I can get especially my photo album, contact phone Nos, and S note. thank you.
JA: Anything else you want the Android expert to know before I connect you?
Customer: my last question is I want to erase all information in my old phone before I return it. I need help how to erase it.
Submitted: 7 months ago.
Category: Android Devices
Expert:  Rusty Rescue replied 7 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty Rescue replied 7 months ago.

Do you still have the old phone?