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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 37478
Experience:  Troubleshoot Android Devices.
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I NEED HELP UNLOCKING MY RCA, TABLET, ITS A TABLET, I JUST

Customer Question

HI I NEED HELP UNLOCKING MY RCA
JA: What's the model number of your TV? How old is it?
Customer: TABLET
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: ITS A TABLET
JA: How long has this been an issue? What happened right before this popped up?
Customer: I JUST BOUGHT IT OFF THIS DUMB BITCH THAT RIPPED ME OFF ON MY MONEY HER NAME IS***** LOG ON THE GUEST BUT SHE HAS A ACCOUNT FOR THE MAIN SETUP ND ITS LOCKED ND NOW HER PHONE IS OFF ND ITS BEEN 1 WEEK CAN U HELP ME REST IT SO I CAN
JA: Anything else you want the TV expert to know before I connect you?
Customer: YES ITS A TABLET NOT A TV
Submitted: 6 months ago.
Category: Android Devices
Customer: replied 6 months ago.
model number- RCT6303W87DK
Expert:  Viet - Android Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Please click on the website below and follow the instructions there on how to reset your tablet:

https://www.youtube.com/watch?v=Nf14cvY39f4

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Android Tech replied 6 months ago.

The instruction video in the above website is for all tablet models / similar models. Specifically, here is the instruction video for your tablet model RCT6303W87DK:

https://www.youtube.com/watch?v=031Pnjr43FY

- It's easy to watch the instructions in the video at the website above, but if you need, here are also the written instructions:

  1. Press and hold the Power button on the tablet and power it off.
  2. Press at the same time the two buttons Volume Up and Power button.
  3. When the the RCA logo appears on the screen, then release the Power button.
  4. Then when a recovery menu should appear, release the Volume Up button.
  5. Use the Volume Down button to highlight option wipe data/factory reset, then press Power button.
  6. Use the Volume Down button to highlight option Yes..., then press Power button.
  7. Wait a bit until it's done resetting, then press Power button when the option reboot system now appears.
  8. Now, you can set up / use your tablet fresh.

If needed, please click on the website below for another instruction video for your tablet model RCT6303W87DK:

https://www.youtube.com/watch?v=031Pnjr43FY

- Do you get a menu when trying the above steps?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Android Tech replied 6 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,