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derrickonline
derrickonline, Info. Tech. Mgr.
Category: Android Devices
Satisfied Customers: 979
Experience:  Extensive experience with Android tablets, and phones.
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I keep getting an error message on my new kindle when I try

Customer Question

I keep getting an error message on my new kindle when I try to launch the amazon video app. the message is Error Code: UNKNOWN_ERROR
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: it says model: PR53DC
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it is a kindle fire hd
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I got it for Christmas and it has always given the message
Submitted: 8 months ago.
Category: Android Devices
Expert:  derrickonline replied 8 months ago.

I'd be more than happy to assist you. A few things you'll want to try.

  • Ensure your date and time are set correctly. Settings>Options>Date & Time
  • Try the app again.
  • If that doesn't work, go to APPS, then long press and hold the video app, then select uninstall
  • Now visit the Amazon app store, download the app again.
  • Try launching

If that works great! Please rate my answer. If not, just REPLY back instead of rating so we can keep going!