How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17276
Experience:  Electronic Engineer
30970729
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

Omg i just restarted my htc one m8 factory setting and ALL

Customer Question

omg i just restarted my htc one m8 factory setting and ALL my pictures and Apps are gone ! how can i get my pictures back? im panicked!
JA: What's the make/model of your device? How old is it?
Customer: its 2 years old htc one M8
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today i googled to get help coz my keyboard was lagging so i got help to reset to factory setting and i had like 3000 pictures and videos now i have none ! omg !
JA: Anything else you want the Android expert to know before I connect you?
Customer: i just want all my pictures and apps and contacts back please !
Submitted: 6 months ago.
Category: Android Devices
Customer: replied 6 months ago.
is there anyone online to help me
Customer: replied 6 months ago.
im so desperate please help i want my contacts and all my pictures
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ITPeter replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 6 months ago.

First, DO NOT do anything else with the phone - do not change any files or take any photos, etc.

Next, try using some photo recovery software to recover the missing photos:

https://www.recovery-android.com/recover-htc-photo-video-music.html

--------------------
Happy New Year!
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------

Expert:  ITPeter replied 6 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.