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Steve G.
Steve G., Engineer
Category: Android Devices
Satisfied Customers: 17986
Experience:  VP of electronic repair firm.
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I just double checked my account, and it shows that I

Customer Question

I just double checked my account, and it shows that I ordered a Kindle book on January 1st. The charge has also been made to my Amazon Visa. However, it has not appeared on my Kindle. What to do
JA: What's the make/model of your device? How old is it?
Customer: I believe it is the Kindle Fire and is probably about 3 years old. This is the first time I have had a problem.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: First time a problem. Not sure what troubleshooting to try.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Android Devices
Expert:  Steve G. replied 6 months ago.

Hi. My name is Steve. I am one of the Kindle experts here.

I can't take a phone call right now so if you see prompts for that, understand that it is the site, not me, that is sending those phone suggestions to you.

So, first make sure your Kindle is connected to the internet.

If it is, got to and log in.

Your purchases will be listed. The top one should be the most recent.

Check the left most box and then on the second box, select and choose "Deliver To" and then select your Kindle.

The book should be send to your Kindle.

Let me know if that does not work.


Expert:  Steve G. replied 6 months ago.

Hi there. Did you give my suggestion a try?

Let me know.


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