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Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 734
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Motorola XT1068 about 2 years old, Having trouble for about

Customer Question

Hi Eric,
JA: What's the make/model of your device? How old is it?
Customer: Motorola XT1068 about 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Having trouble for about 2 weeks. I have deleted some conversations on WeChat, but this hasn't made any difference. I want to retrieve some pictures on WeChat, but I cannot access them.
JA: Anything else you want the Android expert to know before I connect you?
Customer: The main problem is the WeChat App. I need to re-format it, but I don't want to lose the pictures if possible.
Submitted: 7 months ago.
Category: Android Devices
Expert:  Joel Kalman replied 7 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. You can go to your Settings > Application Manager and select WeChat. Then you can try the following:

1) Clear Cache

2) Clear Data

3) Force Stop

4) Uninstall

The last three steps will delete your pictures, but they may be the only way to restore the WeChat app to proper functioning.