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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 38510
Experience:  Android Systems Specialist
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The microphone seems to be broken on my samsung s6, but then

Customer Question

the microphone seems to be broken on my samsung s6, but then all of a sudden it will work. and then sometimes not.why?
Submitted: 9 months ago.
Category: Android Devices
Expert:  Rusty Rescue replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty Rescue replied 9 months ago.

Do you still need help with this?

Customer: replied 9 months ago.
Expert:  Rusty Rescue replied 9 months ago.

Ok, does it work better with some apps rather than others? If you shake the phone when it goes out, does it seem to affect the microphone? I'm checking to see if this is software related or hardware related.

Customer: replied 9 months ago.
I don't use it with any apps
Customer: replied 9 months ago.
hello what happened
Expert:  Richard replied 9 months ago.

Hi there and welcome

Is this happening with all callers or just some in particular?

Customer: replied 9 months ago.
all callers
Expert:  Richard replied 9 months ago.

Thanks

Can you go to settings, Applications Manager

Then press More then show system apps,

Locate Google Services Framework, press it and press clear data

Then restart the phone and tell me if it then works please