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Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3167
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have a new phone and i go to put my imformation in it says

Customer Question

i have a new phone and i go to put my imformation in it says reset what do i have to do to by pass this my card is in the phone ???
JA: What kind of computer do you have?
Customer: samsung account with verizon(###) ###-####
JA: Have you installed any updates recently?
Customer: not that i no of
JA: Anything else you want the computer expert to know before I connect you?
Customer: old 67 young not great with a computer
Submitted: 8 months ago.
Category: Android Devices
Customer: replied 8 months ago.
i am on my computer is a hp the phone is plug or tied into the computer can you fix this
Customer: replied 8 months ago.
it just has me lock out on google i believe
Customer: replied 8 months ago.
i have tried several attempts so possiable lock out
Customer: replied 8 months ago.
the phone is a samsung 7 what is happening
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
my phone phone is(###) ###-#### that is my home number
Customer: replied 8 months ago.
i do not text so ill watch for something
Expert:  Joel Kalman replied 8 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?