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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17672
Experience:  Electronic Engineer
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I forget my pin number, how I can reset my pin number to

Customer Question

I forget my pin number, how I can reset my pin number to access my phone
JA: How old is the phone?
Customer: Galaxy S4
JA: How long has this been going on? What troubleshooting have you tried?
Customer: yesterday, I don't have any glue to fix it yet, do you have any solution for my case
JA: Anything else you want the phone expert to know before I connect you?
Customer: I need to access to my phone
Submitted: 8 months ago.
Category: Android Devices
Expert:  ITPeter replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 8 months ago.

To reset the phone, you will need to restore it to its factory settings, then reinstall everything from a backup again.

Expert:  ITPeter replied 8 months ago.

To reset the phone:

1. Turn off the phone.

2. Press and hold at the same time Volume UP,Home and Power keys.

3. When you see Galaxy logo release the Power key but continue to hold the Volume Up key and the Home key.

4. Release them when the Android System Recovery screen appears.

5. Use Volume Up/Down keys for navigation and Power On key for OK.

6. Choose "wipe cache partition", "Yes -- delete all user data", "reboot system now".

The phone will now be reset and you can set it up as new again.