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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3167
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I'm unable to transfer data in my internal memory to a 16 GB

Customer Question

I'm unable to transfer data in my internal memory to a 16 GB micro sd card nor can I figure out how to transfer music to my phone.
JA: How old is the phone?
Customer: It's a model H891L. A friend passed it down, so I'm not sure.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Not very long. The default storage location shows sd card, but internal memory is full, sd card empty. Can't find help online.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Is there a fee for the help?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: Have to go do a couple of things. Will be back.
Submitted: 9 months ago.
Category: Android Devices
Expert:  Richard replied 9 months ago.

Hi there and welcome

First, where did the music come from on the phone?