How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3159
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I accidently blocked my samsung 6edge with a finger print

Customer Question

I accidently blocked my samsung 6edge with a finger print but i can get in if i can remember my email passord how do i recover it??
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: I have a samsung 6 edge it asked me for my backup password ***** I cannot remember it either. but they say I can unblock my phone via my gmail account i am desperate as they want to wipe out my data etc etc. reset factory settings i am not willing to loose everything! please help
JA: Have you installed any updates recently?
Customer: yes I backe up my phone meaning up dated everything
JA: Anything else you want the computer expert to know before I connect you?
Submitted: 8 months ago.
Category: Android Devices
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you click on my link below please

And tell me if you can reset your password *****

Let me know the results please

Related Android Devices Questions