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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17363
Experience:  Electronic Engineer
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My Samsung galaxy s5 just froze. Have AT&T and screen shows

Customer Question

My Samsung galaxy s5 just froze. Have AT&T and screen shows logo, unable to turn off to reset. Doesn't say updates. Ideas on how to fix?
Submitted: 8 months ago.
Category: Android Devices
Expert:  ITPeter replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 8 months ago.

Have you tried pressing and holding the power button to shut it down, then try turning it on again?

Have you tried removing the battery for a few minutes?

If that doesn't work then you will need to try a factory reset.