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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have registered my new Kindle Fire10. Everything seems to

Customer Question

I have registered my new Kindle Fire10. Everything seems to be connected except my e-mail. When I type in my e-mail address and password, I receive a message that it is an illegal password. I use it in all other situations with no problem
JA: Just to clarify, what's the exact make and model of your machine?
Customer: It is a Fire HD 10. Serial #GoooK30762930L3B
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just purchased it a week ago. I have been back to Best Buy, where I purchased it; I have access to an IT group; I have tried the various help buttons on my device. The IT people and Best Buy say they only deal with the technology, not with the programs.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Not at this time
Submitted: 11 months ago.
Category: Android Devices
Expert:  Joel Kalman replied 11 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.