Android Questions? Ask Android Device Experts for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Are you seeing this on the main page of the kindle before you've fully turned it on (prior to the slide to open screen)?
Thank you for confirming,
Okay that is an automated advertisement that comes from amazon. You are seeing those because you bought a "sponsored" kindle at a discount, which gives amazon permission to display those ads in exchange for selling you the lower cost kindle hardware.
You can remove them, but to do so you have to pay back that discount.
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Thank you, ***** ***** a nice day,