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Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 6381
Experience:  3yrs. experience with Android phone and tablets.
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I have a kindle fire hd, i dropped it and now the on/off

Customer Question

i have a kindle fire hd, i dropped it and now the on/off button is pushed in and wont pop back out. it wont turn on anymore. where can i get it fixed?
Submitted: 11 months ago.
Category: Android Devices
Expert:  Cris replied 11 months ago.

Hi,

Thanks for contacting JustAnswer.com I am Cris.

Please try to force start your Kindle by doing the following:

1. If you have it connected to the charger currently remove for 30 seconds.

2. If you also have a case on the device please remove it.

3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.

4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.

5. Then allow about 1-2 minutes for the software to load up.

Reply back to me with any further questions BEFORE selecting a negative rating. I will answer your follow ups.

Expert:  Cris replied 11 months ago.

Hi, I wanted to follow up and see how did the solution work for you?