Android Devices

Android Questions? Ask Android Device Experts for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Android Devices

I have a pandigital novel 7. I could not get into my

Customer Question
I have a pandigital novel...
I have a pandigital novel 7. I could not get into my applications. On the application there is an android icon. I deleted all my apps and not I cannot add any apps. It seems to be frozen. I have tried the reset button on top and using the volume button an power button at the same time to try to get it to reboot. After trying that the screen now shows the android icon and a white triangle with a yellow exclamation point in the middle.
JA: What's the make/model of your device? How old is it?
Customer: where can I get this information inasmuch as my tablet is frozen
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Only a couple of days. I tried using the reset button on top. I tried pressing the up and down volume buttons while hitting the power button. I was told that would sent me to a reset or reboot screen. That is when the screen started showing the green android icon and white triangle with an exclamation mark in the middle.
JA: Anything else you want the android expert to know before I connect you?
Customer: It started with the android icon showing on the icon of several of my apps. I uninstalled all my apps but the icon still shows in the application line of my settings. I could not open any of the apps that had this icon on it.
Submitted: 1 year ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 21 hours by:
11/13/2016
Android Device Expert: Rusty Rescue, Technician replied 1 year ago
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5,929
Experience: Android recovery, app specialist, consulting.
Verified

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Ask Your Own Android Devices Question
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

When you say "on the application there is an android icon", which application? Is it just the android on the screen?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
When I first noticed it was when I couldn't open the BN app to read a book. The android icon was on the BN app,Office Suite and one other that was originally on my reader. When I opened the settings, it was also on the applications line. I uninstalled the apps that had the icon on them. There were no icons on a few game apps that I had added and I am still able to go into them. When I uninstalled the apps the icon is still on the applications line in the settings. I read on line to reset by using the volume buttons and power switch. When I tried that the screen went blank and a green android icon and a white triangle with a yellow exclamation mark came on.
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

Ok, that is the recovery android. The one with the yellow exclamation is what you need to see. It's the same as for any Android tablet or smart phone. Did you see the recovery options? You want to choose the factory reset.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Those symbols stayed on the screen for a very long time and never showed any recovery options. I tried using the reset on the top on the unit and it didn't work.
Customer reply replied 1 year ago
I just tried this again and again the android and triangle are back on the screen.
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

That should bring you to a monochrome menu. Press each button briefly if it stays on the android for more than a couple of minutes. That particular model may need an extra button pressed to get to the actual menu.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
I have tried pushing buttons and nothing happens. What buttons should I push and in what order?
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

If you're getting to the Android, and no further, I assumed it was a single button. There is another way, click here. I haven't personally used this, but multiple thousands have and are happy with it. It is supposed to reset your phone when it doesn't go to the recovery menu.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
That walked like you have to install an app. I cannot install any apps.
Customer reply replied 1 year ago
Meant talked like.
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

Yes, you have to install the app. This is not done with the android logo, go ahead and boot your phone normally for this.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Found it and trying to install. I have trouble getting into things on the web because the security warning keeps coming up and I have to cancel it several times before continuing. I keep hitting install and nothing is happening.
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

You can search for ROM Manager in the Google Play store.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
I did but when I hit install it doesn't install onto my reader.
Customer reply replied 1 year ago
There is also a white exclamation point at the top of the reader beside the house, etc., icons.
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

It's probably due to the outdated Android version that tablet uses. Our only other way is to install a different OS. This is a bit of a process, and you'll need an SD card. Don't worry, it's not hard if you have basic computer skills.

Click here to download the file.

  1. Download this DAT file.
  2. Copy it over to the SD card in your Novel, and rename it to polaris_update.dat
  3. Copy it over to your Novel a second time and rename it to S64N_SLST_KOBO_PD_20110602.dat.
  4. Turn off your tablet.
  5. Start the update cycle by pressing the up volume button and the power button at the same time.
Ask Your Own Android Devices Question
Customer reply replied 1 year ago
This will take a while because I have to change computers.
Customer reply replied 1 year ago
How do I copy it to the card in my novel?
Customer reply replied 1 year ago
This file is from doc to pdf. Is that what I want to copy to me novel?
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

Stand by a sec...

Ask Your Own Android Devices Question
Android Device Expert: Rusty Rescue, Technician replied 1 year ago

You'll need a card reader. Once you rename it to the .dat file, copy it to the root directory, just like you would copy to a flash drive or any other storage device. Then when you put it into the Novel, when it boots, it will load the contents of the card.

The doc to pdf has nothing to do with this update. Changing a doc to pdf will mess up the file. Those files are your books.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
I have tried everything on both my old and new computer. It did not work. The download would not download onto my computer. Therefore I still have a non-working ereader and I am not satisfied. Please refund my money,
Ask Rusty Rescue Your Own Question
Rusty Rescue
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5,929
5,929 Satisfied Customers
Experience: Android recovery, app specialist, consulting.

Rusty Rescue is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,180 satisfied customers

Award winning Android Developer & part of the Cyanogen Development Team

Randy Boman

Randy Boman

Technician

708 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
It my android tablet had to reboot it when I forgot my
It my android tablet had to reboot it when I forgot my passcode. When I rebooted it I had forgotten my google password. I created a new password ***** when I tried to get on my tablet 24 hours after c… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have a Droid Turbo 2 and two windows 10 PCs. One of the
I have a Droid Turbo 2 and two windows 10 PCs. One of the PCs detects the phone; the other does not. What's going on with the one that doesn't? Using the same cable with both, and I connected a differ… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
Will expanding the storage capacity of a smart phone with a
Will expanding the storage capacity of a smart phone with a microSD card expand the phone's ability to store downloads of apps and programs? Or are the microSD cards for storage of static files like p… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have a motomods Hasselblad True zoom that stopped working.
I have a motomods Hasselblad True zoom that stopped working … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
145 satisfied customers
I have my Droid and love it except in the last couple of
I have my Droid and love it except in the last couple of months, it shows that I have 11 messages and I've checked and checked and I don't have any unopened message or incomplete drafts. The store is … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My kindle Fire will not connect. I cannot remember the
my kindle Fire will not connect. I cannot remember the password ***** don't even need a password ***** I need it unlocked … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
The little back arrow on the bottom of my phone does not
the little back arrow on the bottom of my phone does not bring it back to the front page. I have to turn the phone off to go back to home page. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My 9" android tablet displays error youtube has stopped
my 9" android tablet displays error youtube has stopped working. I have pressed the resset pine key but it did not help what do I need to do? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I own a tmobile lg-tp260 andriod phone thats in my girl
I own a tmobile lg-tp260 andriod phone thats in my girl name. She mad at me and found out my 4 digit screen pin and replaced it with a password ***** How can i remove the password ***** off the phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Voicemail messages of android samsung phone are lost
voicemail messages of android samsung phone are lost automatically i have tried with carrier and phone samsung co and some others but could not retrieve voice messages of my phone. Is there any way to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I Have a tracfone and the service en date 5/10/2017. I woull
I Have a tracfone and the service en date 5/10/2017 … read more
William Dishman
William Dishman
Store/sales manager
17 satisfied customers
My voice to text is awfully slow, was quick a week ago, how
My voice to text is awfully slow, was quick a week ago, how do I fix it … read more
William Dishman
William Dishman
Store/sales manager
17 satisfied customers
I have a new fire HD8 7th generation. I got confirmation on
I have a new fire HD8 7th generation. I got confirmation on a book I ordered but I can't figure out where to go to read it. Help … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
423 satisfied customers
If At&T recommends Lookout for Malware and virus protection,
If At&T recommends Lookout for Malware and virus protection , if I switch to T- Mobile using the same phone ,will the Lookout be as protective with T-Mobile ?… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
145 satisfied customers
I have photos on my Samsung Galaxy S5 and want to transfer
I have photos on my Samsung Galaxy S5 and want to transfer them or share them with my HP Envy. What do I do? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
How can I get a manual for Moto G-4 smart phone? moto g4,
How can I get a manual for Moto G-4 smart phone? JA: What's the make/model of your device? How old is it? Customer: moto g4 JA: How long has this been going on? What troubleshooting have you tried? Cu… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Is there a way to shop for smart phones (android) based on
Is there a way to shop for smart phones (android) based on the type and size of battery? If so, how? I have several working batteries for my smart phone which recently broke beyond repair. With those … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Why are tweets truncated on the Twitter app on my Samsung
Why are tweets truncated on the Twitter app on my Samsung Galaxy tablet? It's really annoying that I have to click on the tweets in order to read the whole tweet. The tweets are shown in full when I v… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x