Android Questions? Ask Android Device Experts for Answers ASAP
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and download a book
Let me know the results please
is it connected to your computer?
ok, disconnect it please, and then see if the books download
Can you open the Amazon app store on the Kindle and search for an app (to make sure you have internet)
ok, now go to your books, then cloud
You see any books there?
The instructions you do on the actual Kindle itself
You go to your list off books, and there you will see the cloud
This film will show you how
yes, but it is the book shelf, can you watch the video I sent you please?
are you able to tell me which Kindle you have please?
What I advise is you reset the Kindle, this will return it to new so you can set it up again.
To do this, please do the following
Once done, setup the Kindle and tell me please if the books now download
Hi there,Is it still now giving the error?
It is the internal wifi adapter that has faulted, it is the only cause left
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok, I will ensure you get a refund so you do not have to pay for the service I provided you