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I would like to find out if there is a way I can reset my

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Hi, I would like to...
Hi, I would like to find out if there is a way I can reset my Kindle as it is not connecting to store. It is connected to WiFi. I am really getting very frustrated as I have not been able to down load any books. Please help
Submitted: 1 year ago.Category: Android Devices
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Answered in 4 minutes by:
11/5/2016
Android Device Expert: Ashik, Android Tech replied 1 year ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 11,470
Experience: Personal Experience with many Android devices and versions
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This usually happens if the firmware/software is glitched. First we can soft-reset the tablet and see if it works or not. Press and hold down (or slide) the Power button for full 40 seconds and this will reset the Kindle.

If that didn't work, then you can try de-registering the Kindle and re-registering it with your Amazon account. Go to Settings> device and/or Registration and de-register from there. Then re-register it from the same menu. That should fix it

(After registering, you will have to download all your books using your same Amazon account you used on it)

Please let me know if that didn't work, so we can continue troubleshooting

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