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Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5909
Experience:  Android recovery, app specialist, consulting.
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I have an AARP purchased Moto G 1st gen I believe, and I

Customer Question

I have an AARP purchased Moto G 1st gen I believe, and I tried to set up the mobil tether hotspot function and was not successful. The tether hotspot function has also disappeared from the place under settings-wireless&networks-more location as well. Can you help me restore and set this feature up. I called my service provider AARP and the service assistant did set my account up to use this feature.
JA: What's the make/model of your device? How old is it?
Customer: It's a Motorola Moto G, and I think its about 2years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried to set up this feature about a year ago. I went through the process and it seemed as if the set up was complete and successful but I could not connect my Acer laptop to the phone. The laptop was not reading the phones signal I guess. Later the tether hotspot feature disappeared and I'm not able to try again.
JA: Anything else you want the android expert to know before I connect you?
Customer: not at this time, I just need to get this feature running.
Submitted: 10 months ago.
Category: Android Devices
Expert:  Rusty Rescue replied 10 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty Rescue replied 10 months ago.

Do you still need help with this?

Customer: replied 10 months ago.
I tried some new things while I was waiting and solved the problem my self. Thanks for your response.