How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 38374
Experience:  Android Systems Specialist
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I received my Kindle Fire 8 in the mail and I think I locked

This answer was rated:

I received my Kindle Fire 8 in the mail and I think I locked it up. It won't take a code. can you help me?

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 11 months ago.
I still am locked up. The keypad pops up and asks for a pin number
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.

ok, then you have forgotten the pin so we need to reset it.

Enter it in incorrect 10 times until it asks if you want to do a factory reset

Choose yes to reset it, it will reinstall it and return it as new so you can set it up again.

You can then set a new pin if you wish

Let me know please how you go.

Customer: replied 11 months ago.
I am leaving for the weekend and have to pack. I will call when I get back on Monday. Thanks.
I tried the 10 times and it has not asked for the factory setup up but It will only take 2 number at a time.

ok, but try this again as it should eventually work.

Customer: replied 11 months ago.
Now the keypad shows up and won't take any numbers. Is it a 4 pin or 5 pin number? I did not get any instruction with the kindle.

it depends on what it was set as, keep entering it in wrong and it should then offer you to reset

else try###-##-####/p>

Customer: replied 11 months ago.
When I try###-##-####it only lets me enter 5 numbers that it says wrong pin and quits

ok, then entering it in wrong many times will give you the option to reset

Customer: replied 11 months ago.
I have to go for the weekend, I will pick up where we left off Monday

no problem at all Reggie, have a great weekend

Customer: replied 11 months ago.
I tried it once more and it restarted my tablet.
Customer: replied 11 months ago.
I have got a Welcome to fire screen. I looks like it's starting up. I will tell you if it does.

starting to sound like you may have a faulty Kindle

It should not have restarted

Leave it off and lets give it another go Monday Reggie

ok, please do

Customer: replied 11 months ago.
Al right


Richard and 2 other Android Devices Specialists are ready to help you