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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3172
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Got message months ago that my kindle fire "requires a

Customer Question

Got message months ago that my kindle fire "requires a critical update". Did nothing about notice. Now my Kindle turns on, then will do nothing. When try to play games, it says: license expired". when try to read a book, says we need to connect to the internet. Have an Internet connection that use to work with the Kindle. Don't know serial number or how to find it. Use the kindle for games and reading.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Not a TV, is an early Kindle fire.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for about two months. Don't know how to trouble shoot.
JA: Anything else you want the Android expert to know before I connect you?
Customer: really like to read and play games.
Submitted: 11 months ago.
Category: Android Devices
Expert:  Randy Boman replied 11 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy Boman replied 11 months ago.

I will need the Kindle model number please.


You can find this sixteen digit code in the box your Kindle came in or when you click onSettings and go to Device Info. Find your specific generation or type based on the first four characters.