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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 37547
Experience:  Android Systems Specialist
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Windows 10 note seeing my note 2 saying it malfunctioned and

Customer Question

windows 10 note seeing my note 2 saying it malfunctioned and not recognized
JA: What's the make/model of your device? How old is it?
Customer: Samsung note 2
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since we got it I have tried changing the USB from power to file transfer but it wont see it
JA: Anything else you want the Android expert to know before I connect you?
Customer: it says connected as an installer
Submitted: 11 months ago.
Category: Android Devices
Expert:  Richard replied 11 months ago.

Hi there and welcome

can you please connect it to a different USB port and tell me if it then works on that please?

Thank you

Customer: replied 11 months ago.
we have and it is the same result
we have connected our note 7 with no problem
Expert:  Richard replied 11 months ago.


Disconnect the Note 2

Can you go to settings, Applications, then swipe to the list all (or if you see more, press it and press show system apps).

Then locate Google Services Framework, press it and press Clear Data

Then restart the Note and tell me if it then connects correctly please.

Customer: replied 11 months ago.
any ideas other than to charge me more
Expert:  Richard replied 11 months ago.

I did not mention anything about charging me..... I gave you a second set of instructions to do...

Can you do these please?