Android Questions? Ask Android Device Experts for Answers ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Joseph, to resolve this please follow the steps below:
1. Press and hold the power button on the Kindle for 30 seconds. 2. After the 30 seconds, release the power button. 3. Wait 2 minutes, then turn on your Kindle.
Let me know if that works?