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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 38156
Experience:  Troubleshoot Android Devices.
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My credit card has been replaced with a new number. When I

Customer Question

My credit card has been replaced with a new number. When I try to change store settings it allows me to update the expiry date but not the card number - help please
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your device?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
a paperlight? Not sure
Expert:  Viet - Android Tech replied 1 year ago.

Thank you. Do you mean the kindle paperwhite?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Just advise me of the steps - your phone section is not accepting my number
Customer: replied 1 year ago.
Expert:  Viet - Android Tech replied 1 year ago.

Thank you. Please try the following steps:

  1. Click on the Amazon website below:
    https://www.amazon.com/manageyourkindle
  2. And sign in your Kindle / Amazon account if prompted.
  3. Click on Settings near the top right.
  4. Click on option Edit Payment Method (below Digital Payment Settings.)
  5. Click on option Add a card.
  6. Fill out your new card information and next, and continue following the steps to set up the new card.
  7. You will be taken back to the Digital Payment Settings page where you can view your edited 1-Click payment method. Make sure it is set to your new card.

Please reply at the box below. Thank you.

Expert:  Viet - Android Tech replied 1 year ago.

If needed, after trying the above steps, press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on and check.

If needed, here is another solution:

- Go to the Amazon website below:

https://www.amazon.com/gp/css/homepage.html

, then there, click on option Manage Payment Options

, and sign in with your email address and with your Amazon account password ***** prompted

, then there, you can click on your old card, then delete it

, then click on the option Add credit/debit card and fill out your new card information and Next /continue

, then click on option Mange 1-Click settings, then there, make sure the address and card are correct for your the section "Default Address and 1-Click Settings".

- Please let me know if there is any trouble following my steps above, or if it does not work, so I can troubleshoot the issue further.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,