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Terry Parker
Terry Parker, Android Technician
Category: Android Devices
Satisfied Customers: 64
Experience:  Device Technician at Batteries Plus Bulbs
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Cant get past boot screen. Tried pressing power and volume

Customer Question

Cant get past boot screen. Tried pressing power and volume down button solution. Screen stays on "red eye" screen.
JA: What's the make/model of your device? How old is it?
Customer: Motorola Razr
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started few hours ago. Only tried power/down volume, and power/down volume with SD card removed, and again while plugged into power cord.
JA: Anything else you want the Android expert to know before I connect you?
Customer: Battery is charged. Not drained. First time issue.
Submitted: 11 months ago.
Category: Android Devices
Expert:  Terry Parker replied 11 months ago.
My name is ***** ***** I will be your device technician for the day.
Expert:  Terry Parker replied 11 months ago.
You should remove the battery first and then put it back in. Then try pressing power button and volume up. This should reboot the phone. Just make sure you hold both buttons down for 10 seconds until power up. Then you will see options where you can reboot phone.
Expert:  Terry Parker replied 11 months ago.
Could you please rate me on my services.