How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 37860
Experience:  Troubleshoot Android Devices.
Type Your Android Devices Question Here...
Viet - Android Tech is online now
A new question is answered every 9 seconds

I allowed Samsung to install an update overnight while my S7

Customer Question

I allowed Samsung to install an update overnight while my S7 was on battery charge. The phone is now not operating. Blue light indicates battery fully charged, and there is a faint "SAMSUNG" visible on screen. No response to bottom screen button (won't wake up), and sleep/on-off side button is also non responsive.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.


I'm sorry about the issue. Please press and hold both the Volume Down and Power buttons on your phone for about 10 seconds, then check.

Please reply at the box below to continue. Thank you,