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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 19370
Experience:  Android technician
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Kindle has lost its brightness can hardly see anything, Fire

Customer Question

Kindle has lost its brightness can hardly see anything
JA: What's the make/model of your device? How old is it?
Customer: Fire 7 bought April 7 2016 £49.99
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since yesterday
JA: Anything else you want the Android expert to know before I connect you?
Customer: Just my brightness back please
Submitted: 11 months ago.
Category: Android Devices
Expert:  Josh replied 11 months ago.

Hi!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 11 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 11 months ago.
Have done as advised but nothing has happened why