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Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10941
Experience:  Personal Experience with many Android devices and versions
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My Samsung Galaxy 7 is charged and I want to turn it off. My

Customer Question

My Samsung Galaxy 7 is charged and I want to turn it off. My home screen comes on but it will not open or shut down. If I swipe to open, a blue box outlines the text.
Submitted: 11 months ago.
Category: Android Devices
Expert:  Ashik replied 11 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You somehow activated the Voice Assistant mode of your phone. When it is enabled, you have to tap on item to select it first (make sure the item has blue/colored outline) and then double tap on it to open that item with that outline.

To scroll or swipe you have to use two fingers. Scrolling or swiping with one finger will not work.

Hit the menu button or open Apps list screen. If you have screen locked, then swipe with two fingers. If it asks for PIN, then touch the first number and double tap it to register it. Do the same for remaining numbers to unlock it. Or unlock with Finger print

Then tap and double tap on Settings. Remember, When Voice assistant mode is enabled, double tap work as single tap.

You have to use two finger to swipe up or scroll down. Scroll down with two fingers, open Accessibility (tap it and tap twice on it to open), tap and double tap on Vision and then turn off Voice Assistant from there (tap and double tap on Voice Assistant switch).

Please let me know if that didn't work, so we can continue troubleshooting.

Expert:  Ashik replied 11 months ago.

See this Youtube video. It shows how to enable/disable voice assistant-->

If your phone is completely frozen and not responding to any touches or swipes with two fingers, then you can force restart it. To force restart, hold down Volume Down and Power button until it restart and shows Samsung. Only do this if the above steps are not working. When you restart the phone, it will ask for passcode or backup pin you setup with it. If you don't know it, then then do not force restart it