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Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 37503
Experience:  Troubleshoot Android Devices.
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My Galaxy 4 has frozen. The only thing I can see is a blue

Customer Question

My Galaxy 4 has frozen. The only thing I can see is a blue lite blinking in the left corner. I cannot unlock the phone. Help
Submitted: 11 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 11 months ago.


I'm sorry about the issue. Can you please press and hold the Power on / off button on your phone for about 30 seconds, then turn it back on and check?

- If that does not work, please remove the back cover of your phone, then remove the battery from the phone for about a minute, then reinstall the battery and cover. Then turn on the phone and check.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Android Tech replied 11 months ago.

If needed, please click on the websites below for the instruction video on how to remove the back cover and battery from the phone:

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,