How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask p0llinate Your Own Question
p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 24514
Experience:  Android phone and tablet expert
Type Your Android Devices Question Here...
p0llinate is online now
A new question is answered every 9 seconds

Forgot my password!

Customer Question

forgot my password!
Submitted: 10 months ago.
Category: Android Devices
Expert:  p0llinate replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Expert:  p0llinate replied 10 months ago.

Hi David,

you may do this from your computer, by clicking this link:

You'll enter your email address and submit any other security questions it asks of you.

Then go check your email, open the one from amazon, click on the link there, and it will take you to a new amazon site page where you will set a new password.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,


Expert:  p0llinate replied 10 months ago.

Were you able to access that link?

Expert:  p0llinate replied 10 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.